Job Description

Job Description

Job Title: Patient Access Representative

Location (city, state): Lebanon, NH

Industry: Healthcare – Patient Registration / Financial Clearance

Pay: Approximately $18 -$20 / hour

Benefits: This position is eligible for medical, dental, vision and 401k

About Our Client:

Addison Group is partnering with a leading hospital in Lebanon, NH, to hire multiple Patient Access Representatives. This team plays a vital role in ensuring smooth patient intake, financial clearance, and insurance verification while delivering exceptional customer service.

Job Description:

We are hiring seven Patient Access Representatives to support front-end hospital operations. This role involves greeting patients, completing registration, verifying insurance, and educating patients on financial responsibilities. Candidates must be detail-oriented, customer-focused, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities:

• Greet patients and provide world-class customer service following hospital standards.
• Complete full patient registration and ensure all legal forms are properly explained and signed.
• Scan and file Protected Health Information (PHI) and prepare patient packets.
• Educate patients on financial liabilities and collect payments using compliant techniques.
• Perform cash reconciliation and secure payment entry.
• Verify insurance coverage, benefits, and eligibility.
• Obtain authorizations for scheduled and unscheduled services.
• Notify payors of inpatient visits and assist with post-discharge care coordination.
• Ensure compliance with Medicare medical necessity checks and documentation.

Qualifications:

• 0–1 year of customer service experience.
• 0–1 year of administrative experience in a medical facility, health insurance, or related field preferred.
• Ability to interpret physician orders, medical terminology, and insurance cards.
• Strong attention to detail and communication skills.
• Comfortable working in a fast-paced, patient-facing role.

Additional Details:

• Assignment Type: Contract-to-Hire
• Schedule: Various day and evening shifts available
• Work Environment: Fully Onsite – Hospital Setting
• Start Date: ASAP
• Interview Process: Onsite interview with hospital leadership

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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