Job Description

This is a remote position.

Earls Plumbing & Drain Cleaning is seeking a detail-oriented and customer-focused Email/Chat Support Specialist to join our Customer Support team in the Wholesale industry. The ideal candidate will be responsible for providing exceptional customer service through email and chat channels, resolving customer inquiries and issues in a timely and efficient manner.

Location: United States (Remote)

Responsibilities:

• Respond to customer inquiries and issues via email and chat
  
• Provide accurate and timely information to customers
  
• Resolve customer complaints and issues with professionalism and empathy
  
• Escalate complex issues to appropriate team members for resolution
  
• Maintain detailed and accurate records of customer interactions
  

Qualifications:

• 1+ years of experience in customer service or support role
  
• Excellent written and verbal communication skills
  
• Strong problem-solving abilities
  
• Ability to work independently and as part of a team
  
• Proficiency in email and chat support platforms
  

If you are a customer-focused individual with strong communication skills and a passion for providing exceptional service, we want to hear from you! Apply now to join the Earls Plumbing & Drain Cleaning team as an Email/Chat Support Specialist.

Requirements

• 1+ years of experience in customer service or support role
  
• Excellent written and verbal communication skills
  
• Strong problem-solving abilities
  
• Ability to work independently and as part of a team
  
• Proficiency in email and chat support platforms
  

Job Tags

Similar Jobs